Client Assistance Program (CAP)
The Client Assistance Program helps people get services from the Department of Rehabilitation (DOR). Examples of DOR services are training, school, and a job. For more about our work in this area, read on.
The Client Assistance Program (CAP) provides information; advice and advocacy to help people with disabilities get rehabilitation services from the DOR, such as training, education and a job. In addition, CAP advocates help protect the rights of people who receive or need services from Independent Living Centers, or other Rehabilitation Act Funded partners.
CAP was established to improve communication and help resolve issues between clients and vocational rehabilitation/DOR staff and other Rehabilitation Act funded program staff. If persons encounter a problem with DOR or other Rehabilitation Act funded program staff, they are encouraged to try to resolve the problem first with their counselor or the supervisor.
CAP advocates are independent advocates for clients and applicants of DOR and other Rehabilitation Act funded programs. People can obtain assistance from CAP at any point from the time they apply for services to after receipt of services.
Eligibility for our Services
- People with a disability who receive or need services through DOR, Independent Living Centers, or other Rehabilitation Act-funded partners.
- Anyone who needs information about DOR services and benefits.
For more information about CAP, please see our CAP Brochure For assistance, please call DRC’s statewide toll-free number at 1-800-776-5746 or TTY 1-800-719-5798.
Rual Zenteno has been a customer care representative for a Lexus Dealership in Van Nuys since 2005. In 2013, he risked losing his job and not being able to support his family.
He uses a power wheelchair and has a modified vehicle to travel to and from work. His van, which the DOR purchased nearly 20 years ago, had more than 200 thousand miles. It regularly broke down, and many of the modifications didn’t work properly. “The modifications are critical in allowing me to drive myself to and from work without relying on someone else,” Rual said