OFFICE OF CLIENTS’ RIGHTS ADVOCACY
ANNUAL REPORT
JULY 1, 2018 – JUNE 30, 2019
CONSUMER GRIEVANCES WITH CONTRACTOR

DATE OF RESOLUTION LETTER: 2/5/19 (1st Level)
COMPLAINT (INITIALS): J.D.
NATURE OF COMPLAINT: Failure to Represent/Unfair Treatment
STATUS: Closed
OUTCOME: Upheld Staff Actions

DATE OF RESOLUTION LETTER: 3/17/19 (2nd Level)
COMPLAINT (INITIALS): J.D.
NATURE OF COMPLAINT: Failure to Represent/Unfair Treatment
STATUS: Closed
OUTCOME: Upheld Staff Actions and a different Supervising CRA performed some advocacy work on behalf of client

DATE OF RESOLUTION LETTER: 5/2/19 (1st Level)
COMPLAINT (INITIALS): K.O.
NATURE OF COMPLAINT: Failure to Represent
STATUS: Closed
OUTCOME: Upheld Staff Actions

DATE OF RESOLUTION LETTER: 5/21/19 (1st Level)
COMPLAINT (INITIALS): S.E.
NATURE OF COMPLAINT: Failure to Represent
STATUS: Closed
OUTCOME: Upheld Staff Actions

DATE OF RESOLUTION LETTER: 7/3/19 (1st Level) (Grievance filed in fiscal year 2018-2019)
COMPLAINT (INITIALS): J.W.
NATURE OF COMPLAINT: Failure to Represent
STATUS: Closed
OUTCOME: Staff able to represent client after meeting date changed