OFFICE OF CLIENTS’ RIGHTS ADVOCACY
SEMI-ANNUAL REPORT
JULY 1, 2019 – DECEMBER 31, 2019
CONSUMER GRIEVANCES WITH CONTRACTOR

DATE OF RESOLUTION LETTER: 8/20/19 (1st Level)
COMPLAINT (INITIALS): M.A.
NATURE OF COMPLAINT: Staff Lack of Communication
STATUS: Closed
OUTCOME: Staff communicated with complainant

DATE OF RESOLUTION LETTER: 9/26/19 (1st Level)
COMPLAINT (INITIALS): T.C.
NATURE OF COMPLAINT: Failure to Represent
STATUS: Closed
OUTCOME: Upheld staff actions and provided additional information to complainant about issue

DATE OF RESOLUTION LETTER: 10/15/19 (1st Level)
COMPLAINT (INITIALS): T.C.
NATURE OF COMPLAINT: Staff Behavior
STATUS: Closed
OUTCOME: Talked with staff about behavior and different staff will communicate with complainant in the future

DATE OF RESOLUTION LETTER: 12/12/19 (1st Level)
COMPLAINT (INITIALS): S.E.
NATURE OF COMPLAINT: Staff Lack of Communication/Unfair Treatment
STATUS: Closed
OUTCOME: Addressed complainant’s concerns verbally and in writing

DATE OF RESOLUTION LETTER: 1/6/20 (1st Level) Grievance was filed on December 26, 2019, so included in this semi-annual report.
COMPLAINT (INITIALS): G.L.
NATURE OF COMPLAINT: Failure to Represent
STATUS: Closed
OUTCOME: Provided additional information