California’s protection & advocacy system
For legal assistance call 800-776-5746. For all other purposes call 916-504-5800 in Northern CA
or 213-213-8000 in Southern CA. TTY 800-719-5798.
Publication #1044.01 - Adopted 6/13/2015, Amended 9/16/2017
For people with disabilities, access to services is important to live safely in the community and lead full, productive lives.
Disability Rights California (DRC) is committed to ensuring services and supports, and information about them, are available to people with disabilities regardless of income, race, language, immigration status, culture, religious or spiritual beliefs, ethnicity, disability, health status, gender or gender identity, age, sexual orientation, location, or any other factor. DRC believes that no one should receive fewer or poorer services because of these factors. Services and supports should meet the needs of the individual and respect the individual’s culture. Information about the services and supports should be provided in plain language and in the language and format the person prefers. Documents should be translated and alternative communication services should be provided consistent with state law requirements so that individuals from ethnically diverse communities are provided with appropriate language access.
DRC will support legislative or policy actions that advance these principles and will oppose legislative or policy actions that weakens them.
Cultural Competence: “…means services, supports or other assistance that are conducted or provided in a manner that is responsive to the beliefs, interpersonal styles, attitudes, language and behaviors of individuals who are receiving services, and in a manner that has the greatest likelihood of ensuring their maximum participation in the program.” See: https://nccc.georgetown.edu/curricula/culturalcompetence.html.
Linguistic Competence: is “the capacity of an organization and its personnel to communicate effectively, and convey information in a manner that is easily understood by diverse audiences including persons of limited English proficiency, those who have low literacy skills or are not literate, and individuals with disabilities.” (Goode & Jones, 2004).
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LEGISLATION & PUBLIC INFORMATION UNIT
1029 J Street, Suite 150, Sacramento, CA 95814
Tel: 916.497.0331 - TTY: 916.497.0835 - Fax: 916.497.0813