California’s protection & advocacy system

For legal assistance call 800-776-5746. For all other purposes call 916-504-5800 in Northern CA

or 213-213-8000 in Southern CA. TTY 800-719-5798.

Tito sexually assaulted but no one reports it in time

Tito was sexually assaulted but neither his service coordinator nor the Adult Protective Services reported it in time for law enforcement to respond effectively. DRC worked with the Police Special Victims unit to set up a direct line for reporting assaults of victims with disabilities.

Resident of developmental center billed $250,000 for services

Tanya lived for many years in California's state developmental centers. Her mother and guardian was shocked to receive a bill for $250,000 for services when one center lost its federal funding due to rights violations. DRC worked with the Dept of Developmental Services to make sure she was not responsible for the bill. Tanya has left the center to live in the community close to her relatives.

After DRC investigates, Adam's board and care home is being renovated due to uninhabitable conditions

Adam was living in squalor at a room and board home with no kitchen. A portable plastic shed in the yard with a two burner propane camp stove and garden hose was being used as a make-shift kitchen. After DRC started investigating, code enforcement staff arrived and closed the kitchen. The home has since been completely renovated for the 11 residents.

Walter not returning to workshop where he earns under $6 a week

A regional center client, Walter worked for many years in a sheltered workshop for less than $6 a week. Discouraged, he asked the Dept of Rehab for assistance: he was found qualified for supported employment services but his case was closed without help. DRC Office of Clients' Rights Advocates and its Client Assistance Program staff represented Walter and secured services to achieve his goal of again working in the restaurant industry. He is now in a three month paid training program, earning $9.00 an hour, the first step toward his dream job.

After 16 years, Jing finally advances in reading skills

For 16 years as a student, Jing made no progress in his reading level. Although he is autistic, the school district had made no useful interventions and DRC found its reading assessments inadequate. The OCRA staff got external tests showing Jing's reading disability and need for assistive technology. The district then hired a reading specialist and provided computer hard and software, as well as digital textbooks. Jing's progress has been tremendous.

Restored in time for the holidays: IHSS hours and a life

Ten years ago, Gabriel's motorcycle accident caused serious disabilities. It was only with In-Home Supportive Services that he could stay in the family home. Errors were made and he was dropped from IHSS by mistake. This threw Gabriel's life into chaos and his mother came to DRC for a resolution. DRC represented Gabriel at an administrative hearing and his IHSS hours were promptly restored.

image of the top of a yellow school bus

School district leaves one girl behind

Laila, a baseball fan, has Down syndrome and loves 1st grade. She was upset when she was rejected by the after-school program due solely to her disability. When DRC advised the school district of Laila's rights, they reversed the decision. The district also paid the family damages and is training staff about disability rights and the law.

Picture of Mia's dog Cobble.

Mia and her companion animal

Mia's mental health disability was worsened with stress. Her landlord's decision to evict her because she could not afford the new pet deposit for Cobble, her companion dog, was having that effect. Mia contacted DRC staff and together they wrote a demand letter to the landlord, explaining the law that requires assistance animals be permitted as an accommodation to the tenant's disability. Cobble's home with Mia is now secure.

JV returns to life in the community

JV, a Disability Rights California client who had been severely beaten twice by other residents at an out-of-county Adult Residential Facility, was about to be sent back to the same facility by her county conservator. The staff at the facility had failed to protect JV during the beatings saying they had a “no-hands-on policy.” A Disability Rights California attorney wrote a letter to the conservator that afternoon and worked with the Patients’ Rights Advocate and the Public Defender to have the conservatorship completely terminated. Our client no longer needs conservator services and is now returning to live in the community with her mother.

Lilia Valentin

Toddler gets corneal transplant & retinal surgery


Two-year-old Natane needed a corneal transplant and retinal surgery but her family's HMO refused coverage. After DRC Senior Attorney marilyn Holle intervened, the surgery was covered and Natane, now four years old, nagivates her world with much more mobility. In fact, the surgery was so successful, doctors have just operated on her other eye.


Shelter further endangers woman in hiding

Avril Banyan, who was sheltering at a rescue mission, was asked to leave. Because of a psychiatric disability, she was considered "too sick" to participate in the required program of the mission. Since the only place she had to go was back home to her abuser, this discrimination created a life and death situation for Avril. DRC attorney Ann Menasche filed suit and settlement is in process.


Nancy and ArthurWoman spends decades in institutions being over-medicated and losing ability to walk until DRC intervenes

Letter to DRC: "You may not remember me but my sister and I will never forget you." That was how Mary started her letter to us in the fall of 2013 about how well her sister, nancy, is now doing in a nearby small group home and how thrilled they both are to reconnect. Nancy spent nearly 20 years in a locked facility in Humboldt County, then was transferred to another smaller institution in the Bay Area. Due to many years of apparently too much medication, she lost her ability to walk and her interest in communicating. She was in the smaller facility for another 10 years. After watching her sister deteriorate, Mary wrote to DRC where she was connected to Lynne Page, Clients' Rights Advocate. Lynne helped Mary request an Individual Program Plan (IPP) for Nancy and got the IPP proces moving forward. An IPP has goals agreed to by the consumer, the consumer's support staff and the regional center, to make sure the consumer is being treated in the least restrictive setting possible.

After Nancy was moved to the group home in another region, Arthur Lipscomb became he radvocate. He visited Nancy and spoke with her about being in the group home - she said she especially liked being able "to see her sister." Mary concluded her letter to us: "After your intervention, Nancy was started on an IPP, then taken off medications, and moved to a group home not far from me, and where she enjoys community center activities. She is walking again -- her transformation is a miracle. We are taking my sister to Los Angeles for family visits over the holidays."


We help a homeless artist find his way

When Teo first began attending La Hora del Cafe, a weekly DRC-supported peer self advocacy group, he was homeless and unemployed. Now living in an apartment and partially supporting himself through his artwork, Teo says his interactions with this group gave him the support and confidence to develop the skills he needed to rebuild his life.


David Karchem

Stroke survivor, who worked on Voyager spacecraft, restarts career

David Karchem, a computer technology designer/manager for 30 years and who once worked on cutting edge spacecraft, survived a stroke. It wasn't possible to continue as a manager of software development, so he looked into other careers. During his rehabilitation, he became fascinated by software and robotic devices that help reconnect brain synapses after stroke or brain injury.

He requested support from the Department of Rehabilitation (DOR) to pursue these interests as a second career. Professionals in this field recommended a masters degree in Assistive Technology, but his DOR counselor stated that a second certificate was sufficient. His DOR case was closed without resolution.

When he contacted DRC, Rebecca Hoyt, a Client Assistance Program (CAP) advocate, helped him develop a new Individual Plan for Employment with a more comprehensive scope of services. Mr. Karchem was accepted into the renowned Masters of Science in Assistive Technology program at California State University at Northridge (CSUN).


Ran ChenCelebrating citizenship

Shown here is Ran Chen, celebrating passing his citizenship exam. After his state financial assistance abruptly stopped, Ran contacted us and Office of Clients' Rights Advocacy (OCRA) attorney Jackie Dai found he could qualify for a Cash Asistance Program for Immigrants (CAPI) with disabilities. Shortly after receiving the benefit, he passed his citizenship exam. As a citizen, Ran will be eligible for social security beneftis and other programs that can help him live in the community.


With our help, Raqel leaves an institution behind

In 2012 when Raqel Washington, a young adult, was placed in a developmental center, Hanna Liddell, Clients' Rights Advocate was informed. That happened because DRC was successful in changing the law to limit institutionalization and ensuring that clients' rights advocates are notified of placements in developmental centers. Hanna advocated that Raqel leave the center and she did so in August 2013 with the full support of her Individual Program Plan team.

Jimmy Pereira

Unpaid wages recovered

Jimmy Pereira, employed by his school's WorkAbility program, kept close track of his work hours. He knew he was not being paid for all the hours he worked and reported this to management, but there was no response. He contacted us and Clients' Rights Advocate Leinani Walter and Assistant Clients' Rights Advocate Christine Hager helped Jimmy draft a letter demanding back wages. The program repaid the wages. Pereira's persistence and courage were recognized by the DRC Board in 2013



LiliaLilia Valentin learns to advocate for herself and others

DRC facilitates self-advocacy groups for people with mental health disabilities.

The El Progreso Self Advocacy Group has been meeting at a Los Angeles mental health clinic. For the first year that Lilia attended the self-advocacy group she arrived late, left early and did not participate. Gradually, she began to express her concern for others as stories were told. Senobia Pichardo, a Peer Self-Advocate trainee, worked closely with Lilia until she felt comfortable enough to talk about herself.

Finally, Lilia was able to tell the whole group about the disrespectful and hurtful way she had been treated by the clinic's mental health staff when they placed her in a locked facility against her will.

Lilia learned that the clinic staff had been wrong to treat her this way, that she deserved to be treated with respect. This was the turning point in Lilia's struggle to take charge of her own mental health treatment. Lilia began attending board meetings and helped to convince the mental health clinic to provide a translator at meetings so that Spanish speaking mental health consumers can participate fully. In honor of her successful journey in self-advocacy, Lilia Valentin received a recognition award from the DC Board in 2012.

21 year old Pablo wins case: life at home can continue with nursing care

Pablo CarranzaWhen he turned 21, Pablo Carranza, who has muscular dystrophy, got an unwelcome birthday present: notice that his home-based nursing hours would be reduced. In 2012, we sued the Department of Health Care Services because it was withdrawing home-based nursing hours from this young man simply because he had become an adult. We helped Pablo fight this policy because it could force him into a hospital or nursing home to receive enough nursing hours to survive.

Following an administrative hearing that awarded Pablo eligibility for a waiver, in April 2013 we settled the case. Pablo and his family are delighted that he can continue receiving critical nursing care at home. DRC is working to defeat this arbitrary policy statewide, since it both punishes youths for reaching adulthood, and threatens thousands with a permanent loss of independence. A policy that forces people into nursing homes to receive services violates the Americans with Disabilities Act.

Because of his disability, Pablo cannot breathe or swallow on his own. One-to-one care has been provided since he was 14 and includes monitoring his ventilator and feeding tube, and clearing fluid from his lungs and tracheotomy tube.

Pablo doesn’t let his disability limit his accomplishments. He says, ”I can only move my eyeballs, tongue and left thumb. Despite this, I graduated from high school and began community college.” Nor is he willing to limit his opportunities by being forced to move into an institution. He says, “I understand that my disability is progressive and will eventually prove fatal and that is why the time I spend with my family is so precious to me. I do not want to suddenly die because my nurse isn’t there to help me. When I heard that I would lose hours when I turned 21, this made me so afraid and depressed that I no longer wanted to have that birthday. But I couldn’t stop it. To live ... in an institution would be no different from spending the rest of my life in prison.”

Supporting Heidi, young woman from Modesto, in her 8 year fight to get free from a conservator and live her own life

Heidi with boyfriend and advocate Leinani Walters“I’m free, I’m really finally free,” Heidi Smyers, 25, said, celebrating with Leinani Walters, her Clients’ Rights Advocate, as they walked out of the court house in January 2012. The judge had just terminated Heidi’s conservatorship, agreeing with the letters of support from her employer, teachers, regional center staff and counselor that DRC’s Office of Clients’ Rights Advocacy (OCRA) had assembled.

As Heidi explained, she can provide for her personal needs and manage her finances, and had no need for anyone to make decisions for her. The court decision ended a long struggle for Heidi to remove her conservator, an adoptive parent, who had prevented her from living an independent life like other young adults.

In 2004, at age 17, Heidi, a client of the Valley Mountain regional center, began meeting with OCRA for support in being allowed to make friends independently. Leinani remembers Heidi in those days as very shy, yet determined to let people know that she could be trusted to make her own decisions about her life. Leinani said, “One teacher told me Heidi could be doing a lot more on her own. That made me want to investigate her situation.” Next, Leinani helped Heidi in regional center meetings to write a new Individual Program Plan (IPP), spelling out a path to independence.

For the next several years, OCRA advised Heidi on her legal rights to: mobility training and job training that led to her gainful employment; services supporting her financial independence; counseling to support her confidence in pursuing independence; and community care placement supporting her transition to her own apartment.

In October 2012, DRC’s Board presented Heidi with a Client Recognition Award in honor of her hard fought achievements.

David Ramirez with David's parents and Ricardo JaureguiDRC supports courageous vocational center employee who is threatened with job loss for refusing to sign false statements

Through intervention and negotiation, Disability Rights California helped David Ramirez to be reinstated to his job. David was doing well at his vocational training program in the Imperial Valley. But everything changed when two supervisors began pressing him to sign false statements criticizing the conduct of his vocational trainer. He was harassed at work and received threatening phone calls at home from a supervisor. When he refused to cooperate, he was transferred to a less desirable worksite.

David contacted DRC for help and we investigated. He was told he would lose his job if he did not reveal to his supervisors his conversations with DRC. We were able to work with David and staff at the vocational center to resolve the situation: David was reinstated to his former job at the original worksite and the supervisor who called him at home is no longer employed by the program. The vocational facility agreed to change policies and provide training to staff.

As DRC investigator Ricardo Jauregui summarized in an award ceremony in December, “As a result of David’s courage, a culture of consumer empowerment and respect has been fostered in this workplace.”